How much of your day to day activities at work create value? What are the most common ways your business creates waste? This hands-on session will open your eyes to the eight (8) wastes and the impact on your company’s ability to generate income and how this impacts your profits. This session will help you [...]

Increase your competitive Advantage With Improved Customer Processes Organizations want to spend time on activities that meet customer needs. This customer focus saves time and money. Let’s be practical about how you can be more customer focused and more profitable. In this session, we will cover: • Customer needs and expectations; • The voice of [...]