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Increase your competitive Advantage With Improved Customer Processes

Organizations want to spend time on activities that meet customer needs. This customer focus saves time and money. Let’s be practical about how you can be more customer focused and more profitable.

In this session, we will cover:

• Customer needs and expectations;
• The voice of the customer; and
• Using feedback to improve your service or product offering.

Participants can expect to identifying ways to better serve their clients.

Join us on 22nd February, 11am.

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