The Eight Lean Wastes Course
Facilitator: Elizabeth Were. Business Process Improvement Lead – Certified BPM and LSS (Black Belt).
How much of your day-to-day activities at work create value? What are the most common ways your business creates waste/inefficiencies? This hands-on session will open your eyes to the eight (8) wastes and the impact on your company’s ability to generate income and how this impacts your profits.
This course begins with teaching the basic principle of lean thinking, which is to make sure every step added to a process adds value to it. Participants will learn practical way to improve their performance and the company’s bottom line.
Students will learn the 8 major source of inefficiencies and how they can apply them in their professional lives. This session will help you learn how everyone’s actions (or lack of action) affects your business’s ability to make money.
Course Curriculum
- Key Business and Customer Requirements.
- Three Main Customer frustrations and how to reduce them.
- Value and non-value-added activities in your business.
- The Eight Lean Wastes
- Analyze case studies.
- Team assignment.
Benefits:
- Gain a fresh, deeper and insightful perspective of your operations/ workflows
- Identify the eight (8) wastes “Mudas” affecting your business ability to increase profits.
- Prioritize critical wastes for reduction/elimination in your business.
- Enjoy a highly interactive session with an optional one hour follow up coaching session.
Prerequisites: None.
Who should attend: any Staff keen on increasing their competitive advantage.
Price: KES 5000/Online KES 7000/Onsite – for more than 5 participants.
1 Follow up Group Coaching: Free.
“I went to the workshop with a clear idea, I needed to improve the customer experience of our service, so the workshop helped me to map the customer journey and have a better understanding of the different wastes within our value chain. Eventually we created an action plan to work on delays and extra processing that were frustrating our customers in terms of bad deliveries.”
Thanks to the workshop I realized we had some problems on our internal meeting structure, this was creating delays on deliverables and we were not utilizing correctly our talent, we manage to improve internal timing by changing the structure of meetings and this impacted on our customer satisfaction
Add this unique course to your training plan to help your team learn the skills and techniques they need to boost performance, reduce unnecessary work, and meet customer requirements. This course teaches essential skills that help teams work smarter by eliminating waste while boosting performance and quality of deliverables, supporting the overall success of the business.