By simply focusing on what companies can do better we improve costs, increasing impact and sustainability.

With an expert team of process and organizational change consultants, SORT implements practical systems to help leaders build high performance teams and maximize the limited resources at their fingertips. We simplify procedures and train staff and management to identify, mitigate and solve problems in their “supply chain” workflows and reduce cost of poor quality.

We tap into a large pool of continuous improvement tools to empower staff to increase customer satisfaction and reduce business risks.

We teach companies how to deliver high quality services with fewer resources. When a WASH project in Kenya was running behind schedule with more than 70% of sites requiring rework, we created improved processes, trained a team of 12 staff to identify the root cause of the defects. The team went to deliver high quality products on time and within budget, enabling a cost saving of more than $.5m over two years.
We hate to see companies fail for things they can prevent. When a mid-size MFI in Uganda was introducing a new product, we worked with management and staff to rationalize and simplify their credit manual and reporting. By implementing a value centered reporting system and process improvements, the MFI surpassed its annual loan targets by 100% while maintaining a PAR of less than 2% and a repayment rate of more than 98%.

What our clients say

SORT has valuable expertise in strategy deployment and process improvement. The service was exemplary structured right from online survey questions, one on one discussions with my staff and workshop with management staff. The level of engagement was excellent. Elizabeth was committed to her work and managed her time very well.

Liz is a strong manager- from projects to budgets to people, she wants results and impact. She strives to achieve results with high efficiency and high quality. Liz can see the big picture and keep the team on course, but also likes to dive into the details to make small adjustments along the way that pay off in better efficiency and higher impact. Over the past 10 years that I’ve worked with Liz she has embraced every challenge thrown her way- from launching products in new markets (Uganda and Ethiopia) to working with organizations with major capacity challenges, Liz thrived in complex environments. She found a way to break down challenges and address them piece by piece, clearing the way for success. Specifically, I see Liz’s strengths in evaluating organizations (institutions, businesses, NGOs) and identifying processes that can be aligned or slightly changed to maximize results. Liz clearly and honestly communicates results and recommendations.

If your company or organization is looking for honest feedback to increase results or efficiency, then Liz is your woman. Liz is a life-long learner, always stretching herself to learn new skills, new technologies and new methodologies to solve programs.

Liz has a passion for ensuring efficiency and quality in her work and the work of her clients. She examines each process, role and project for small changes that could be made to increase quality, productivity and impact. Liz is incredibly thorough, but her recommendations are digestible solutions.

The organizational assessment has given more insight on the situation. The other times we have spent more money and doing strategy did not go into depth of what the challenges were, there was no staff survey. This has been different, it has been a learning session with more focus on what we need to do as a team, setting of the goals and objective, think outside the box, think critically. There was an indication that we may not be able to agree on the second objective, but we finally did.  Thank you so much of the excellent facilitation skills

Reflective, practical and engaging…

David Muyendo, Country Director, CBM

I had the pleasure to work with Liz in 2016, she demonstrated a strong desire to develop and train other staff. Liz has a detail knowledge on the microfinance sector and combined with her awareness of the social and cultural fabric of Ethiopia she provided me with the tools to succeed at my current role. I found her a great coach, she is a good listener and understands my concerns and fears. At the same time, she is very persistent – there is no excuse for not succeeding.

The interaction was good and session engaging. [I] learned setting up a structure and systems for sustainability of lean in the organization

I have worked with Liz on different assignments in Ethiopia and Kenya. Each time, I was impressed with her professionalism and determination for reaching conclusive outcomes within limited time frames and resource constraints. She is the one who is not afraid to put in what it takes to achieve results. Her innate leadership quality and her ability to remain on top of situations would be hard to miss even for someone meeting her for the first time.

Rahul Bist, Founder Partner, M2i Consulting, New Delhi, India

Elizabeth is an amazing person, we worked together for a short time but the lessons I learnt will last me my career. With a passion for systems development and internal process training, we moved forward with our Tanzanian project in 2016/2017 (developing mobile application for Ministry of Water and Irrigation) She is an aware manager, who knows and understands her colleagues and clients very well. This clarity has allowed her to steer us effectively and keep us focused on the task at hand.

Fabian Renuax, Program Manager, SeeSaw. Capetown

What makes us different?

  • Passion for excellence: Doing it right first time – every time.

  • We listen to understand the cornerstone habits of each organization and tailor improve-ments to make the organization more innovative, competitive and successful over time.  We endeavour to identify what really matters most to your staff to enable building a customer centric enterprise.

  • Client Value Creation: We consistently deliver value by enabling clients to become high-performance organizations and businesses. We achieve this by being responsive and rele-vant to individual clients’ needs.

  • Follow-up support: We combine training and follow-up coaching to ensure skills learnt are readily applied in improving your organizations. By working closely with clients over time, we foster clients to shift focus from the “way things have been done” to the creation of measurable customer and quality-focused processes.

  • Expect Results: With our meticulous assessment of processes, prioritizing and sustaining improvements, return on your investment is certain.