Transforming Operations with Focus and Excellence

“Many [benefits] but probably the most important was that we saw who we could count on and who is in the wrong place (e.g. xxx – wrong place, xxxx exceptional dependable bandwidth, xxxx uninterested). With senior manager transitioning and the fast growth of the business it was necessary to quickly upscale and you helped greatly with this. In the short terms the exercises were expensive however the benefits will be felt in the medium and long term.

Most favorite part was breaking processes down to their simplest form, and then being able to discuss these with staff in simple language that people at all levels understand. Once the scope was agreed, you ‘just got on with it.”

“I enjoyed most your hands on approach and in depth engagement. Yes, I have learnt & benefited individually about business process improvement, the company has benefited with improved pricing, updated underwriting documents and customer service. There has been improved turnaround times in underwriting, update and automation of proposal forms and policy documents which have improved customer service”.

“SORT was frank, candid and went out of their way to make the assignment as relevant and practical to NOPE as possible. Assessment of NOPE operations, dissemination of findings and recommendations to the Board and Management have resulted in: – Discussions with KRA on tax arrears, agreeing on a payment plan and ensuring that NOPE is up-to-date with PAYE – Having a strong, evidence-base for the next strategic plan – Incorporation of institutional strengthening in proposals for funding.”

“I went to the workshop with a clear idea, I needed to improve the customer experience of our service, so the workshop helped me to map the customer journey and have a better understanding of the different wastes within our value chain. Eventually we created an action plan to work on delays and extra processing that were frustrating our customers in terms of bad deliveries.”

“I loved the Prompt objective feedback with SMART action points. You were able to breakdown huge challenges into small doable time based activities that eventually arrives at a solution. You achieved this by enabling cross-functional teams focus on solution based objectives.”

“Thanks to the workshop I realized we had some problems on our internal meeting structure, this was creating delays on deliverables and we were not utilizing correctly our talent, we manage to improve internal timing by changing the structure of meetings and this impacted on our customer satisfaction”

“We have reduced extra motion, for example, we have developed a system to communicate with members. Also, my colleagues have taken time to reduce items from their desktop which makes it easier to retrieve documents.”

Liz is a strong manager- from projects to budgets to people, she wants results and impact. She strives to achieve results with high efficiency and high quality. Liz can see the big picture and keep the team on course, but also likes to dive into the details to make small adjustments along the way that pay off in better efficiency and higher impact. Over the past 10 years that I’ve worked with Liz she has embraced every challenge thrown her way- from launching products in new markets (Uganda and Ethiopia) to working with organizations with major capacity challenges, Liz thrived in complex environments. She found a way to break down challenges and address them piece by piece, clearing the way for success. Specifically, I see Liz’s strengths in evaluating organizations (institutions, businesses, NGOs) and identifying processes that can be aligned or slightly changed to maximize results. Liz clearly and honestly communicates results and recommendations.

If your company or organization is looking for honest feedback to increase results or efficiency, then Liz is your woman. Liz is a life-long learner, always stretching herself to learn new skills, new technologies and new methodologies to solve programs.

Liz has a passion for ensuring efficiency and quality in her work and the work of her clients. She examines each process, role and project for small changes that could be made to increase quality, productivity and impact. Liz is incredibly thorough, but her recommendations are digestible solutions.

The organizational assessment has given more insight on the situation. The other times we have spent more money and doing strategy did not go into depth of what the challenges were, there was no staff survey. This has been different, it has been a learning session with more focus on what we need to do as a team, setting of the goals and objective, think outside the box, think critically. There was an indication that we may not be able to agree on the second objective, but we finally did.  Thank you so much of the excellent facilitation skills

Reflective, practical and engaging…

I had the pleasure to work with Liz in 2016, she demonstrated a strong desire to develop and train other staff. Liz has a detail knowledge on the microfinance sector and combined with her awareness of the social and cultural fabric of Ethiopia she provided me with the tools to succeed at my current role. I found her a great coach, she is a good listener and understands my concerns and fears. At the same time, she is very persistent – there is no excuse for not succeeding.

SORT has valuable expertise in strategy deployment and process improvement. The service was exemplary structured right from online survey questions, one on one discussions with my staff and workshop with management staff. The level of engagement was excellent. Elizabeth was committed to her work and managed her time very well.

I have worked with Liz on different assignments in Ethiopia and Kenya. Each time, I was impressed with her professionalism and determination for reaching conclusive outcomes within limited time frames and resource constraints. She is the one who is not afraid to put in what it takes to achieve results. Her innate leadership quality and her ability to remain on top of situations would be hard to miss even for someone meeting her for the first time.

The interaction was good and session engaging. [I] learned setting up a structure and systems for sustainability of lean in the organization

Elizabeth is an amazing person, we worked together for a short time but the lessons I learnt will last me my career. With a passion for systems development and internal process training, we moved forward with our Tanzanian project in 2016/2017 (developing mobile application for Ministry of Water and Irrigation) She is an aware manager, who knows and understands her colleagues and clients very well. This clarity has allowed her to steer us effectively and keep us focused on the task at hand.