How to improve your performance in eight simple ways

How much of your day-to-day activities at work create value? What are the most common ways your business creates waste? This hands-on session will open your eyes to the eight (8) wastes and the impact to your company’s ability to generate income and how this impacts your profits.

Course Duration: 2h 30m

Benefits of the course:

  1. Learn about and how to identify the 8 wastes “Mudas” and what to do to reduce the waste in their company 
  2. Acquire skills to identify and “add value” to your day-to-day activities. 
  3. Assess the links between your actions and the company’s bottom line, even if you aren’t in finance.

Course Curriculum

Understanding Process and Customer Requirements
Upon completion of this session, you will: 1. Be able to define process and understand the purpose of good processes in your business. 2. Identify the three elements of customer requirement 3. Understand top three customer frustrations. 4. Re-evaluate your understanding of customer loyalty and how to increase business profit. 5. Start identifying inefficiencies in your business.

  • Process, Customer Requirements and Loyalty
  • Example of Process Improvement _ Meals per hour video
  • Compare notes _ after watching meals/hour video

Improving health of your business
In this session: 1. You will learn to identify and “add value” to your day to day activities. 2. You will gain insights on how to identify the 8 wastes and what to do to reduce the waste in your company. 3. You will understand the links between their actions and the company’s bottom line – even if they aren’t in finance

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