Practical Ways to Improving Performance
Facilitator: Elizabeth Were. Business Process Improvement Lead – Certified BPM and LSS (Black Belt).
Workshop outline
How much of your day to day activities at work create value? What are the most common ways your business creates waste?
This hands-on session will open your eyes to the eight (8) wastes and the impact on your company’s ability to generate income and how this impacts your profits.
Online Lean 8 Wastes Training will help you learn how everyone’s actions (or lack of action) affects your business’s ability to make money.
Topics:
- Why does your business exist
- Process foundation for improved business performance
- Increasing revenue through customer loyalty (Not delight)
- Determine value and non value added activities in your business.
- The Eight Lean Wastes
- Case Study: Home-Professionals Tech Enterprise/ Fresh Produce/ Accounts/ Manufacturing).
Benefits:
- Gain a fresh, deeper and insightful perspective of your operations/ workflows
- Identify the eight (8) wastes “Mudas” affecting your business ability to increase profits.
- Prioritize critical wastes for reduction/elimination in your business.
- Enjoy a highly interactive session with an optional one hour follow up coaching session.
Who should attend:
- Business Analysts
- Operations managers
- Head of departments
- Staff keen on increasing their competitive advantage.
Prerequisites: None.
Date: April 15, 2021
TIME: 10.00 – 12.00 hrs EAT
Price: KES 5000
Venue: Online
“I went to the workshop with a clear idea, I needed to improve the customer experience of our service, so the workshop helped me to map the customer journey and have a better understanding of the different wastes within our value chain. Eventually we created an action plan to work on delays and extra processing that were frustrating our customers in terms of bad deliveries.”
Thanks to the workshop I realized we had some problems on our internal meeting structure, this was creating delays on deliverables and we were not utilizing correctly our talent, we manage to improve internal timing by changing the structure of meetings and this impacted on our customer satisfaction