Lean & Tech Coaching 

"I really like the product delivery mode; you take time to understand the challenges, strengths and weaknesses of the clients. Overall, there is improved staff performance; contributed by reviewed/clear job description, harmonized benefits for the operations team. We reduced secondment costs by atleast USD 4,800 through improved team roles"

"My favorite part was it's intuitive, practical, hands-on, well customized with tailor made solutions to suit common place work place challenges Having acquired insightful knowledge on the categories of customers, with special focus on their different characteristics and applicable treatments for optimum elimination of inherent inefficiencies, there's palpable change in attitude which has translated into faster turnaround in projects and diminished repeat projects"

“Most favorite part was breaking processes down to their simplest form, and then being able to discuss these with staff in simple language that everyone understands. Once the scope was agreed, you just got on with it.”

“Prompt objective feedback with SMART action points really helped. We were able to break down large challenges into small, doable, time-based activities that led us to practical solutions.”

"I enjoyed most your hands on approach and in depth engagement. Yes, I have learnt & benefited individually about business process improvement, the company has benefited with improved pricing, updated underwriting documents and customer service. There has been improved turnaround times in underwriting, update and automation of proposal forms and policy documents which have improved customer service."

"The training came at just the right time, as Sosiani takes off as a core site for Carbacid's future. Staff who once sat on the fence are now solution thinkers. Though virtual sessions worked, I recommend a mix with on-site attendance to eliminate tech hiccups"

"We gained numerous benefits from the engagement, but the most significant was the clarity it brought around our team dynamics—who we could truly count on, and who might be better suited elsewhere. For instance, we identified individuals with exceptional reliability and capacity, as well as those who were disengaged or misplaced. At a time when we were experiencing rapid growth and undergoing a senior management transition, it was crucial to upscale quickly—and your support was instrumental in making that possible. While the investment was substantial in the short term, the long-term value is already becoming clear.”

"I enjoyed most the enlightening teams on efficient ways of working and minimizing losses. Employees are more productive translating to customer satisfaction through reduction of lead times. The trainings have assisted us to better manage time thus greater output per person and more productivity."