SORT Agile 

"We gained numerous benefits from the engagement, but the most significant was the clarity it brought around our team dynamics—who we could truly count on, and who might be better suited elsewhere. For instance, we identified individuals with exceptional reliability and capacity, as well as those who were disengaged or misplaced. At a time when we were experiencing rapid growth and undergoing a senior management transition, it was crucial to upscale quickly—and your support was instrumental in making that possible. While the investment was substantial in the short term, the long-term value is already becoming clear.”

"I enjoyed most your hands on approach and in depth engagement. Yes, I have learnt & benefited individually about business process improvement, the company has benefited with improved pricing, updated underwriting documents and customer service. There has been improved turnaround times in underwriting, update and automation of proposal forms and policy documents which have improved customer service."

"As CEO, I was deeply concerned that our loan approval process was taking an average of 24 days. Through process visualization and a collaborative effort across all departments, we successfully brought this down to just 9 days. What impressed me most was the cultural shift—from blame to ownership. Every team leaned in, and that collective responsibility was key to achieving this breakthrough."

"This course is very practical for real scenarios. The content is spot on and will have great impact in the banking industry"

" The White Belt course opened my eyes to the frustrations of manual reconciliations. Working with our data analyst, I created a simple formula that automated document verification—cutting the process time from 3 hours to just 2 minutes. That’s a 99% reduction, freeing up valuable time for other tasks."

"I worked with Gwendo on several projects. I'll summarize her professional prowess as "having an Uncanny sense of Clients needs’. Most likely attributed to her good listening and analytical skills. Gwendo is quite timely with agreed outputs and a good communicator. I recommend her for engagement unequivocally because you won't be just "another assignment" but you will experience a unique personalized service

"Attention to Board Role and members output, Focused on output and staff performance.Impressive performance. Will work with them again. Good insights"

"Gwendo is an exceptional leader. Though we worked together briefly, her lessons have stayed with me throughout my career. With her passion for systems development and process training, we made strong progress on a Tanzanian project in 2016/2017, creating a mobile app for the Ministry of Water and Irrigation. A perceptive manager, she understands both colleagues and clients, guiding teams with clarity and focus."

“SORTAgile was frank, candid and went out of their way to make the assignment as relevant and practical as possible. The work helped us resolve tax arrears with KRA, strengthened our PAYE compliance, and gave us a solid evidence base for our next strategic plan.”

"Gwendo demonstrated a strong desire to develop and train other staff. She has a detail knowledge on the microfinance sector and combined with her awareness of the social and cultural fabric of Ethiopia she provided me with the tools to succeed at my current role. I found her a great coach, she is a good listener and understands my concerns and fears. At the same time, she is very persistent – there is no excuse for not succeeding."