Customer Success 

"Immediately applying it in design flow for critical components of a new sister corp"

"I enjoyed most your hands on approach and in depth engagement. Yes, I have learnt & benefited individually about business process improvement, the company has benefited with improved pricing, updated underwriting documents and customer service. There has been improved turnaround times in underwriting, update and automation of proposal forms and policy documents which have improved customer service."

" The White Belt course opened my eyes to the frustrations of manual reconciliations. Working with our data analyst, I created a simple formula that automated document verification—cutting the process time from 3 hours to just 2 minutes. That’s a 99% reduction, freeing up valuable time for other tasks."

"Good demonstrations and simulations. I’ll start by improving labels upward."

"Clear, practical and delivered in a very engaging way. A helpful course for anyone in banking."

"The interaction was good and session engaging. [I] learned setting up a structure and systems for sustainability of lean in the organization."

“It helped me reflect on what I'm doing right, what I'm doing wrong, and how to make it better.”

“Prompt objective feedback with SMART action points really helped. We were able to break down large challenges into small, doable, time-based activities that led us to practical solutions.”

"I appreciated learning how to tailor improvement processes to meet the specific needs of our organization."

"Informative and concise. I’d recommend this course to anyone looking to improve efficiency in the banking sector"

"SORT Agile has valuable expertise in strategy deployment and process improvement. The service was exemplary structured right from online survey questions, one on one discussions with my staff and workshop with management staff. The level of engagement was excellent. Gwendo was committed to her work and managed her time very well."

“An eye opener"

"It was great! The examples used are relatable to actual banking experience. The delivery was well done"

"Attention to Board Role and members output, Focused on output and staff performance.Impressive performance. Will work with them again. Good insights"

"I worked with Gwendo on several projects. I'll summarize her professional prowess as "having an Uncanny sense of Clients needs’. Most likely attributed to her good listening and analytical skills. Gwendo is quite timely with agreed outputs and a good communicator. I recommend her for engagement unequivocally because you won't be just "another assignment" but you will experience a unique personalized service

"Gwendo demonstrated a strong desire to develop and train other staff. She has a detail knowledge on the microfinance sector and combined with her awareness of the social and cultural fabric of Ethiopia she provided me with the tools to succeed at my current role. I found her a great coach, she is a good listener and understands my concerns and fears. At the same time, she is very persistent – there is no excuse for not succeeding."

"Thanks to the workshop, we identified issues with our internal meeting structure. We’ve restructured meetings and improved timing, which positively impacted customer satisfaction"

“It’s great. I like the pace of the trainer and the content is mind blowing!"

"As CEO, I was deeply concerned that our loan approval process was taking an average of 24 days. Through process visualization and a collaborative effort across all departments, we successfully brought this down to just 9 days. What impressed me most was the cultural shift—from blame to ownership. Every team leaned in, and that collective responsibility was key to achieving this breakthrough."

“SORTAgile was frank, candid and went out of their way to make the assignment as relevant and practical as possible. The work helped us resolve tax arrears with KRA, strengthened our PAYE compliance, and gave us a solid evidence base for our next strategic plan.”

“ The training materials were quite educative, and I was especially encouraged to engage employees more in decision-making.” were quite educative, and I was especially encouraged to engage employees more in decision-making. ”

"The training broke challenges into bite-sized actions. I felt like I could actually do it"

“The workshop helped me map our customer journey and understand the wastes in our value chain. We’ve now created an action plan to reduce delays and errors in deliveries.”

"Gwendo is an exceptional leader. Though we worked together briefly, her lessons have stayed with me throughout my career. With her passion for systems development and process training, we made strong progress on a Tanzanian project in 2016/2017, creating a mobile app for the Ministry of Water and Irrigation. A perceptive manager, she understands both colleagues and clients, guiding teams with clarity and focus."

“ This training added value to both my company and me individually Focused now on cost reduction, customer satisfaction, and innovation. ”

"The organizational assessment has given more insight on the situation. The other times we have spent more money and doing strategy did not go into depth of what the challenges were, there was no staff survey. This has been different, it has been a learning session with more focus on what we need to do as a team, setting of the goals and objective, think outside the box, think critically. There was an indication that we may not be able to agree on the second objective, but we finally did. Thank you so much of the excellent facilitation skills"

"My favorite part was it's intuitive, practical, hands-on, well customized with tailor made solutions to suit common place work place challenges Having acquired insightful knowledge on the categories of customers, with special focus on their different characteristics and applicable treatments for optimum elimination of inherent inefficiencies, there's palpable change in attitude which has translated into faster turnaround in projects and diminished repeat projects"

"We gained numerous benefits from the engagement, but the most significant was the clarity it brought around our team dynamics—who we could truly count on, and who might be better suited elsewhere. For instance, we identified individuals with exceptional reliability and capacity, as well as those who were disengaged or misplaced. At a time when we were experiencing rapid growth and undergoing a senior management transition, it was crucial to upscale quickly—and your support was instrumental in making that possible. While the investment was substantial in the short term, the long-term value is already becoming clear.”

"I enjoyed most the enlightening teams on efficient ways of working and minimizing losses. Employees are more productive translating to customer satisfaction through reduction of lead times. The trainings have assisted us to better manage time thus greater output per person and more productivity."

“ The experts handled the topics very well and in a simple manner. ”

"This course is very practical for real scenarios. The content is spot on and will have great impact in the banking industry"

"I really like the product delivery mode; you take time to understand the challenges, strengths and weaknesses of the clients. Overall, there is improved staff performance; contributed by reviewed/clear job description, harmonized benefits for the operations team. We reduced secondment costs by atleast USD 4,800 through improved team roles"