SORT Summaries

Operational Excellence Dinner – Presentations.

Operational Excellence - Lean Six Sigma Overview - Elizabeth Were Competitive advantage - Gerald Githinji Leading Transformation with Lean Six Sigma - KQ Case Study - Paul Obiero Sample Pictures

Principles of Lean Six Sigma

Lean Six Sigma is widely recognized as the world best approach for delivering transformation business results swiftly. It aims to create excellence for every product, process and transaction within an organisation. This evidence-based approach aims to transform business performance by improving quality, reducing costs and enhancing employee productivity. Lean Six Sigma is a powerful union of Lean Manufacturing with emphasis of speed, elimination of inefficiencies/wastes, agile problem solving and Sigma standard that reduces variability in processes and improves accuracy of transactions. Companies equipped with Lean Six Sigma methodologies pursue excellence, consistency, customer responsiveness, speed and lower costs. To do this, [...]

History of Lean Six Sigma

In business operations, product or service variation exists on a bell/ normal curve. The concept of ‘bell curve was developed by Karl F. Gauss, a german mathematician in the 18th century. Although the term ‘six sigma’ was first used by Motorola engineer’s Bill Smith in the 1980s, as a measure of standard of product and process variation, six sigma dates back to 1920s when Walter Shewhart established what is now known as schematic control charts. Walter A  Shewhart In the 1980s, Motorola engineers Bill Smith and Mikel Harry recognized the importance of measuring variations in various processes and [...]

Short term profits – Long term losses.

In the last article, we learnt that majority of companies are between 2 and 3 Sigma. Due to the low performance, the management is often under pressure to do everything they can to improve the bottom line in the shortest time possible.  Profits as quick as possible sounds great. Keep stakeholders happy and bonus for staff and managers! Right? Companies focused on making profits in the short term often adopt cost cutting measures including downsizing of employees. When you lay off employees with modest exit package you are likely to see an improvement in the bottom line within 4 – [...]

World Class or Average. What is your sigma level?

We have all seen companies declaring x millions of customer served/ products developed.  McDonald’s stopped updating their Golden Arches at the 99 billion mark.  The concept of per million served is useful in understanding the basic concept of Lean Six Sigma. Six Sigma is the technical measure of how many unhappy customers experiences are observed/reported for every one million customers served. If the coffee shop served a million customers in a month, how many of the customers experienced poor service? If only 3 (yes, only 3) customers were unhappy, then the coffee shop achieved Six [...]