Better and Faster Workflows

Facilitator: Elizabeth Were. Business Process Improvement Lead – Certified BPM and LSS (Black Belt).

Eliminate time and resource wasting bottlenecks that are preventing you from accomplishing your goals with our Better and Faster Workflows Course.

This course begins with teaching the basic principle of lean thinking, which is to make sure every step added to a process adds value to it. Our course will help you understand how to identify snags in your workflow and deliver better customer service for both internal and external customers. It covers tools, best practices, and tips for improving the efficiency of your workflow by simplifying processes and eliminating wastes.

It covers tools, best practices, and tips for improving the efficiency of your workflow through establishing clearer roles and responsibilities, managing time more efficiently, and better management of information. We will also help you understand how to establish creative workflows while finishing on time and budget, manage project changes from start to finish, and create killer deliverables with solid planning.

Through this program, participants will:
1. Understand Lean philosophy, principles and history.
2. Explore the importance of Service Excellence.
3. Understand process improvement as foundation for effective teamwork, high performance, and cost-savings measures.
4. Review the seven ways of improving processes.
5. Learn about the eight lean wastes.

Prerequisites:  None but High Performance Team Master Class Recommended.

Who should attend: Teams (within a department/cross department)

Price: From KES 45,000/per team

“I enjoyed most your hands on approach and in depth engagement. Yes, I have learnt & benefited individually about business process improvement, the company has benefited with improved pricing, updated underwriting documents and customer service.  There has been improved turnaround times in underwriting, update and automation of proposal forms and policy documents which have improved customer service.

Luke Munene, Actuarial D/Manager, The Monarch Insurance

Add this unique course to your training plan to help your team learn the skills and techniques they need to boost performance, reduce unnecessary work, and meet customer requirements. This course teaches essential skills that help teams work smarter by eliminating waste while boosting performance and quality of deliverables, supporting the overall success of the business.

So what are you waiting for? Get started today!

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