Front-line Leadership

 Tested Inspiring Ways to Unlock Employees Productivity Now.

Workshop outline

Are you grappling with low productivity, output, and culture as employees are working from home?

This interactive session will challenge the conventional management approach and offer a customer and people-centric approach to engaging and motivating your front line workers and employees.

The session will help front line managers/supervisors to review, adjust, and align their engagement approach with staff.

You will learn how to empower your staff to deliver high-quality work regardless of whether they are working from home or on-site.

Facilitator: Elizabeth Were. Change Management Expert- Certified BPM and LSS (Black Belt).

Topics:

  • Understanding and appreciating the internal customers.
  • Command vs. Customer -centric Leadership
  • Individual Influence
  • Four levels of responsibilities
  • The five key questions to inspire innovation among employees.

Benefits:

  • You will learn to lead your team, not by your presence but through simple practical steps.
  • You will empower your front line staff to deliver high quality results consistently.
  • You will build your capabilities in risk – based leadership during periods with high uncertainties.

Who should attend:

  • Business leaders
  • Managers
  • Head of departments

Prerequisites:  None.

Date: 22nd September, 2020 Time: 8am – 11am EDT/ 3 – 6pm EAT

Date: 24th September, 2020 Time: 10am – 1pm EAT

Price: KES 5,000 (US$50)

Venue: Online